Frequently Asked Questions
Everything you need to know about our award-winning English wines and spirits.
Where do you deliver and how much does it cost?
We offer standard and next-day delivery across the UK mainland. Shipping is free on all orders over £100, while standard delivery for smaller orders starts at £5.99.
Can I track my order once it has been shipped?
Yes, once your order leaves our cellar, you will receive a confirmation email containing a tracking link from our courier partner to monitor your delivery in real-time.
What is your return policy for damaged items?
In the unlikely event that your bottles arrive damaged or broken, please contact our customer service team within 48 hours with a photo of the damage, and we will arrange a replacement or full refund.
Are your wines suitable for vegans and vegetarians?
The majority of our current range is suitable for both vegetarians and vegans. Please check the specific product descriptions on our shop pages for individual dietary certifications.
Do you offer gift packaging or personalized messages?
Yes, we provide premium gift boxes for many of our sparkling wines. You can also add a personalized gift message at the checkout, which will be printed on a Chapel Down gift card.
Can I book a vineyard tour through the online store?
While our store focuses on products, you can purchase tour vouchers directly online. To book a specific date for a guided tour or tasting, please visit our 'Visit Us' section or contact our retail team.