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Returns & Exchanges
At Chapel Down, we want you to be completely satisfied with your purchase of our award-winning English wines. If your order arrives damaged or is incorrect, we offer a straightforward return process within 14 days of delivery.
1
Contact Customer Support
Email our team with your order number and details of the issue to receive a return authorization code.
2
Prepare Your Package
Ensure the bottles are securely packed in their original protective packaging to prevent breakage during transit.
3
Ship the Items
Use our pre-paid shipping label to drop your package off at any authorized courier location.
4
Receive Refund or Replacement
Once we inspect the returned items, we will process your full refund or dispatch a replacement within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing